Terms and Conditions

Last updated: July 6, 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Petzify website and services operated by Petzify ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our services.

2. Description of Services

Petzify is a platform that connects pet owners with various pet care services including:

  • Pet boarding and daycare services
  • Pet grooming services
  • Veterinary consultations and appointments
  • Pet transportation services
  • Pet products and supplies
  • Community features and pet-related content

3. User Accounts

Account Creation

You must create an account to use certain features of our services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4. User Responsibilities

As a user of our platform, you agree to:

  • Provide accurate information about yourself and your pets
  • Treat service providers and other users with respect
  • Pay for services as agreed upon
  • Follow all applicable laws and regulations
  • Not misuse or abuse the platform
  • Respect intellectual property rights
  • Maintain the security of your account

5. Service Provider Terms

If you are a service provider on our platform, you additionally agree to:

  • Provide services professionally and competently
  • Maintain appropriate licenses and certifications
  • Ensure the safety and well-being of pets in your care
  • Communicate clearly with pet owners
  • Maintain appropriate insurance coverage
  • Follow our quality standards and guidelines

6. Payments and Refunds

Payment Terms

All payments are processed securely through our platform. You agree to pay all charges incurred by you or any users of your account. We reserve the right to change our pricing at any time.

Refund Policy

Refunds are handled on a case-by-case basis. We will work with both pet owners and service providers to resolve any issues fairly. Please contact our support team for refund requests.

7. Prohibited Uses

You may not use our services for any unlawful purpose or to solicit others to perform unlawful acts. You may not:

  • Violate any applicable laws or regulations
  • Harass, abuse, or harm other users
  • Transmit malicious code or spam
  • Attempt to gain unauthorized access to our systems
  • Interfere with the operation of our services
  • Create false or misleading listings
  • Engage in fraudulent activities

8. Intellectual Property

The content, features, and functionality of our services are owned by Petzify and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Disclaimers

Service Availability

We strive to maintain our services, but we cannot guarantee uninterrupted availability. We reserve the right to modify or discontinue services at any time.

Third-Party Services

Our platform connects you with independent service providers. We are not responsible for the quality of services provided by third parties, though we strive to maintain high standards through our vetting process.

10. Limitation of Liability

To the fullest extent permitted by law, Petzify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

11. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice or liability, for any reason whatsoever, including if you breach these Terms. You may also terminate your account at any time.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any significant changes by posting the new Terms on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: legal@petzify.in

Phone: +91 94976 72523

Address:

Ponnamkode, Near Ponnamkode Juma Masjid

Near Palakkad–Calicut Highway,

Palakkad – 678593, Kerala, India

15. Acknowledgment

By using our services, you acknowledge that you have read these Terms and Conditions and agree to be bound by them. These Terms constitute the entire agreement between you and Petzify regarding your use of our services.